Priority Pass membership validity is calculated from the date of successful registration for a period of 365 days. Any unused entries within the membership year will reset and be recalculated for the next year. For example, if a customer registers on March 10, 2025, their membership will expire on March 9, 2026, with recalculations starting on March 10, 2026.
Yes, you need to update the information. If your Double Pay credit card is lost, stolen, or the card number has changed, please contact the Double Pay Customer Service Center at +852 6012 0599 or email info@double-pay.com to update your card information and maintain complimentary lounge access.
You need to present your Priority Pass digital membership card or Double Pay designated Credit Card along with your boarding pass for lounge access.
After utilizing the 2 complimentary lounge visits, additional visits or accompanying guests will be charged at US$35 per person per visit for airport lounges and US$14 for railway lounges in Mainland China. These charges will be debited from your Double Pay credit card as per Priority Pass records.
After utilizing the 2 complimentary lounge visits, additional visits or accompanying guests will be charged at US$35 per person per visit for airport lounges and US$14 for railway lounges in Mainland China. These charges will be debited from your Double Pay credit card as per Priority Pass records.
Double Pay designated Credit Card and their accompanying guest are entitled to share 2 complimentary lounge visits per 12-month membership period.
Usage options:
Two separate visits for the cardholder, or
One simultaneous visit for the cardholder and a guest.
Open the Double Pay Mobile APP, click 【Login】, and select 【Forgot Password】.
Enter your registered email address.
A verification code will be sent to your email.
Enter the verification code.
Set and confirm your new password.
To cancel autopay, please contact the respective merchant directly to make a request.
To cancel your account, please contact us via email (info@double-pay.com), WhatsApp +852 6012 0599, or call our 24-hour customer service hotline at +852 6012 0599.
If your credit card is lost or damaged, immediately freeze the card via the Double Pay Mobile APP and contact us by hotline +852 6012 0599 or email info@double-pay.com to report the issue and apply for a replacement card.
Open the Double Pay Mobile APP and click on 【Login】.
After logging in, click on the block card icon.
Select the credit card icon.
Click on 【Lock】.
Finally, click on 【Confirm】 to block the credit card.
Enter the transaction password to complete the process.
For any inquiries, please email (info@double-pay.com) or Whatsapp +852 6012 0599 / call our 24-hour customer service hotline +852 6012 0599.
Log in to the Double Pay Mobile APP and go to 【Manage】. Select the card you want to change the PIN for. Go to 【Change ATM PIN】in 【Security Settings】 and change your ATM PIN.
Please email your updated personal information, along with supporting documents, to info@double-pay.com. We will update your information as soon as possible.
Please contact us via:
Email: info@double-pay.com
WhatsApp: +852 6012 0599
Customer Service Hotline: +852 6012 0599 (24/7)
You will be notified of the approval result shortly after submitting your request.
How to Report a Lost Card:
Open the Double Pay Mobile APP and log in.
Select the credit card you want to report as lost.
Provide the required information about the lost card.
Verify the information and submit your lost card report and apply for a replacement card.
If you have any questions, please contact us:
Email: info@double-pay.com
WhatsApp: +852 6012 0599
Customer Service Hotline: +852 6012 0599 (24/7)
How to Change Your Transaction Password:
Open the Double Pay Mobile App and log in to your account.
Tap on 【User Information】.
On the user information page, find and tap on 【Change Passcode】.
Enter your current transaction password.
Enter your desired new password and confirm it.
How to activate your credit card:
Open the Double Pay Mobile APP and log in.
Tap 【Manage】.
Find the card you want to activate and tap【Activate】.
Enter your transaction password to complete the activation.
How to view your credit card details:
Open the Double Pay Mobile APP and log in.
After logging in, you will see your account number and available credit.
Click 【Manage】 to view transaction history, monthly statements, etc.
Select the credit card you want to view.
Click 【View】.
Enter your transaction password to view detailed credit card information such as the credit card number and CVV.
Which credit card can I use HKDM points to repay?
If you notice a disputed transaction on your monthly statement, please contact us via email (info@double-pay.com), WhatsApp +852 6012 0599, or our 24-hour customer service hotline at +852 6012 0599 for assistance.
If you discover unauthorized transactions on your credit card account, immediately freeze your card via the Double Pay Mobile APP and contact us via email (info@double-pay.com), WhatsApp +852 6012 0599, or our 24-hour customer service hotline at +852 6012 0599.
Supplementary cards are not currently available. Please stay tuned for updates.
Double Pay credit card is applicable in most regions with credit card payment services, but its usage depends on the merchant's arrangements.
Download and install the Double Pay Mobile APP from Google Play or Apple App Store.
Click 【Start Application】.
Follow the instructions to verify your email address and mobile phone number.
Set up your account passcode.
Enable biometric authentication (optional).
Carefully read the terms and conditions and confirm your agreement.
Fill in your personal information.
Complete facial recognition and identity document verification.
Submit all<
For any issues encountered during the application process, feel free to reach out for assistance via email (info@double-pay.com), WhatsApp at +852 6012 0599, or by calling our 24-hour Customer Service Hotline at +852 6012 0599.
The Double Pay Mobile APP is currently available in Mainland China, Hong Kong, Taiwan, Singapore, Japan, the United Kingdom, and the Philippines. If your region is not listed, you may need to apply using an application form or use a phone number from one of the listed countries.
Customers who have successfully applied for a new card can expect to receive it within 10 business days.
Your application is currently being processed. Please log out and log back in later to view the updated status.
Please fill in the application date.
For credit card inquiries, email us at info@double-pay.com.
For business collaboration requests, email us at info@double-pay.com.
Customer Service Hotline: (+852) 6012 0599
WhatsApp: (+852) 6012 0599
Our services are available 24/7.
If your card is suspended, feel free to contact us for assistance via email (info@double-pay.com), WhatsApp at +852 6012 0599, or by calling our 24-hour Customer Service Hotline at +852 6012 0599.
