How to activate your credit card:
Open the Double Pay Mobile APP and log in.
Tap 【Manage】.
Find the card you want to activate and tap【Activate】.
Enter your transaction password to complete the activation.
How to Report a Lost Card:
Open the Double Pay Mobile APP and log in.
Select the credit card you want to report as lost.
Provide the required information about the lost card.
Verify the information and submit your lost card report and apply for a replacement card.
If you have any questions, please contact us:
Email: info@double-pay.com
WhatsApp: +852 6012 0599
Customer Service Hotline: +852 6012 0599 (24/7)
Open the Double Pay Mobile APP and click on 【Login】.
After logging in, click on the block card icon.
Select the credit card icon.
Click on 【Lock】.
Finally, click on 【Confirm】 to block the credit card.
Enter the transaction password to complete the process.
For any inquiries, please email (info@double-pay.com) or Whatsapp +852 6012 0599 / call our 24-hour customer service hotline +852 6012 0599.
How to view your credit card details:
Open the Double Pay Mobile APP and log in.
After logging in, you will see your account number and available credit.
Click 【Manage】 to view transaction history, monthly statements, etc.
Select the credit card you want to view.
Click 【View】.
Enter your transaction password to view detailed credit card information such as credit card number, expiry date and CVV.
Open the Double Pay Mobile APP, click 【Login】, and select 【Forgot Password】.
Enter your registered email address.
A verification code will be sent to your email.
Enter the verification code.
Set and confirm your new password.
How to Change Your Transaction Password:
Open the Double Pay Mobile App and log in to your account.
Please select main page right corner [Settings], in [User Setting] part click [Change Passcode]
Enter your current transaction password.
Enter your desired new password and confirm it.
Please contact us via:
Email: info@double-pay.com
WhatsApp: +852 6012 0599
Customer Service Hotline: +852 6012 0599 (24/7)
You will be notified of the approval result shortly after submitting your request.
Please email your updated personal information, along with supporting documents, to info@double-pay.com. We will update your information as soon as possible.
Log in to the Double Pay Mobile APP and go to 【Manage】. Select the card you want to change the PIN for. Go to 【Change ATM PIN】in 【Security Settings】 and change your ATM PIN.
If your credit card is lost or damaged, immediately freeze the card via the Double Pay Mobile APP and contact us by hotline +852 6012 0599 or email info@double-pay.com to report the issue and apply for a replacement card.
To cancel your account, please contact us via email (info@double-pay.com), WhatsApp +852 6012 0599, or call our 24-hour customer service hotline at +852 6012 0599.
To cancel autopay, please contact the respective merchant directly to make a request.
Download and install the Double Pay Mobile APP from Google Play or Apple App Store.
Click 【Start Application】.
Follow the instructions to verify your email address and mobile phone number.
Set up your account passcode.
Enable biometric authentication (optional).
Carefully read the terms and conditions and confirm your agreement.
Fill in your personal information.
Complete facial recognition and identity document verification.
Submit all
Please fill in the application date.
Your application is currently being processed. Please log out and log back in later to view the updated status.
Customers who have successfully applied for a new card can expect to receive it within 10 business days.
The Double Pay Mobile APP is currently available in Mainland China, Hong Kong, Taiwan, Singapore, Japan, the United Kingdom, and the Philippines. If your region is not listed, you may need to apply using an application form or use a phone number from one of the listed countries.
For any issues encountered during the application process, feel free to reach out for assistance via email (info@double-pay.com), WhatsApp at +852 6012 0599, or by calling our 24-hour Customer Service Hotline at +852 6012 0599.
Double Pay credit card is applicable in most regions with credit card payment services, but its usage depends on the merchant's arrangements.
Supplementary cards are not currently available. Please stay tuned for updates.
If your card is suspended, feel free to contact us for assistance via email (info@double-pay.com), WhatsApp at +852 6012 0599, or by calling our 24-hour Customer Service Hotline at +852 6012 0599.
For credit card inquiries, email us at info@double-pay.com.
For business collaboration requests, email us at info@double-pay.com.
Customer Service Hotline: (+852) 6012 0599
WhatsApp: (+852) 6012 0599
Our services are available 24/7.
If you discover unauthorized transactions on your credit card account, immediately freeze your card via the Double Pay Mobile APP and contact us via email (info@double-pay.com), WhatsApp +852 6012 0599, or our 24-hour customer service hotline at +852 6012 0599.
If you notice a disputed transaction on your monthly statement, please contact us via email (info@double-pay.com), WhatsApp +852 6012 0599, or our 24-hour customer service hotline at +852 6012 0599 for assistance.
All Double Pay credit cards accept HKDM points for full or partial repayment.