DoublePay

. How do I activate my new physical card?

How to activate your credit card:

Open the Double Pay Mobile APP and log in.
Tap 【Manage】.
Find the card you want to activate and tap【Activate】.
Enter your transaction password to complete the activation.

. What should I do if my Double Pay credit card is lost or stolen?

How to Report a Lost Card:
Open the Double Pay Mobile APP and log in.
Select the credit card you want to report as lost.
Provide the required information about the lost card.
Verify the information and submit your lost card report and apply for a replacement card.

If you have any questions, please contact us:
Email: info@double-pay.com
WhatsApp: +852 6012 0599
Customer Service Hotline: +852 6012 0599 (24/7)

. How can I temporarily block or unblock my Double Pay credit card?

Open the Double Pay Mobile APP and click on 【Login】.
After logging in, click on the block card icon.
Select the credit card icon.
Click on 【Lock】.
Finally, click on 【Confirm】 to block the credit card.
Enter the transaction password to complete the process.
For any inquiries, please email (info@double-pay.com) or Whatsapp +852 6012 0599 / call our 24-hour customer service hotline +852 6012 0599.

. How can I view my credit card information in the Double Pay Mobile APP?

How to view your credit card details:

Open the Double Pay Mobile APP and log in.
After logging in, you will see your account number and available credit.
Click 【Manage】 to view transaction history, monthly statements, etc.
Select the credit card you want to view.
Click 【View】.
Enter your transaction password to view detailed credit card information such as credit card number, expiry date and CVV.

. I forgot my login password. What should I do?

Open the Double Pay Mobile APP, click 【Login】, and select 【Forgot Password】.
Enter your registered email address.
A verification code will be sent to your email.
Enter the verification code.
Set and confirm your new password.

. What if I forget or change my security password?

How to Change Your Transaction Password:

Open the Double Pay Mobile App and log in to your account.
Please select main page right corner [Settings], in [User Setting] part click [Change Passcode]
Enter your current transaction password.
Enter your desired new password and confirm it.

. How do I request a credit limit increase?

Please contact us via:

Email: info@double-pay.com
WhatsApp: +852 6012 0599
Customer Service Hotline: +852 6012 0599 (24/7)
You will be notified of the approval result shortly after submitting your request.

. How can I update my personal information?

Please email your updated personal information, along with supporting documents, to info@double-pay.com. We will update your information as soon as possible.

. How do I change my Double Pay credit card ATM PIN?

Log in to the Double Pay Mobile APP and go to 【Manage】. Select the card you want to change the PIN for. Go to 【Change ATM PIN】in 【Security Settings】 and change your ATM PIN.

. What should I do if my credit card is lost or damaged?

If your credit card is lost or damaged, immediately freeze the card via the Double Pay Mobile APP and contact us by hotline +852 6012 0599 or email info@double-pay.com to report the issue and apply for a replacement card.

. How can I cancel my Double Pay credit card?

To cancel your account, please contact us via email (info@double-pay.com), WhatsApp +852 6012 0599, or call our 24-hour customer service hotline at +852 6012 0599.

. When can I change or cancel my autopay settings?

To cancel autopay, please contact the respective merchant directly to make a request.

. How can I apply for a Double Pay credit card?

Download and install the Double Pay Mobile APP from Google Play or Apple App Store.
Click 【Start Application】.
Follow the instructions to verify your email address and mobile phone number.
Set up your account passcode.
Enable biometric authentication (optional).
Carefully read the terms and conditions and confirm your agreement.
Fill in your personal information.
Complete facial recognition and identity document verification.
Submit all

. When applying with a Hong Kong ID card, what should I fill in for the document expiration date?

Please fill in the application date.

. Why is my application status still pending approval?

Your application is currently being processed. Please log out and log back in later to view the updated status.

. How long will it take to receive my physical credit card after completing the application?

Customers who have successfully applied for a new card can expect to receive it within 10 business days.

. Why am I not receiving the verification code?

The Double Pay Mobile APP is currently available in Mainland China, Hong Kong, Taiwan, Singapore, Japan, the United Kingdom, and the Philippines. If your region is not listed, you may need to apply using an application form or use a phone number from one of the listed countries.

. What should I do if my credit card application is rejected?

For any issues encountered during the application process, feel free to reach out for assistance via email (info@double-pay.com), WhatsApp at +852 6012 0599, or by calling our 24-hour Customer Service Hotline at +852 6012 0599.

. In which countries and regions is the Double Pay credit card accepted?

Double Pay credit card is applicable in most regions with credit card payment services, but its usage depends on the merchant's arrangements.

. Can I apply for a supplementary Double Pay credit card?

Supplementary cards are not currently available. Please stay tuned for updates.

. What should I do if my card is suspended?

If your card is suspended, feel free to contact us for assistance via email (info@double-pay.com), WhatsApp at +852 6012 0599, or by calling our 24-hour Customer Service Hotline at +852 6012 0599.

. Contact Us

For credit card inquiries, email us at info@double-pay.com.
For business collaboration requests, email us at info@double-pay.com.
Customer Service Hotline: (+852) 6012 0599
WhatsApp: (+852) 6012 0599
Our services are available 24/7.

. What should I do if I find an unauthorized transaction on my credit card account?

If you discover unauthorized transactions on your credit card account, immediately freeze your card via the Double Pay Mobile APP and contact us via email (info@double-pay.com), WhatsApp +852 6012 0599, or our 24-hour customer service hotline at +852 6012 0599.

. How do I dispute a transaction on my credit card statement?

If you notice a disputed transaction on your monthly statement, please contact us via email (info@double-pay.com), WhatsApp +852 6012 0599, or our 24-hour customer service hotline at +852 6012 0599 for assistance.

. Which credit card can I use HKDM points to repay?

All Double Pay credit cards accept HKDM points for full or partial repayment.

Credit Card Chargeback Transaction Form

Customers Declarations

Personal Information Collection Statement

Privacy Policy Statement

Credit Card Terms And Conditions

Cardholder agreement

Terms and conditions for use of the Application

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